About this software

The JAM platform addresses the following challenges: While large meetings may last entire or multiple days, JAM sessions have a short live component of typically 120 minutes to ensure participant engagement. JAM incorporates proven techniques to accelerate the live meeting process while ensuring participants have time to consume the requisite information. Groups of 10-50 people can participate in discussions to resolve issues at face to face meetings. But online, it is difficult to replicate this exchange even if everyone can share video and voice technology. Crystal's solution utilises a new type of interactive capability via brainstorming, voting and discussion functions to enable large groups to reach consensus and identify actionable outcomes.

Detailed features for this software

Virtual event platform

  • Virtual conference center
    • Protected access (security with password or magic link)
    • Plenary room
    • Breakout rooms
  • Back-office access
    • Back-office for speakers
    • Back-office for sponsors / exhibitors
  • Branding & Customization features
    • Background colours
    • Text colours
    • Custom icons, buttons, widgets
    • Custom menu
    • Logo integration
    • Custom event URL

Digital live content

  • Professional live streaming
    • RTMPS livestreaming
    • Multi-track streams / sessions
    • Both live & pre-recorded sessions
  • Record & replay
    • Plenary video recording / replay
    • Breakout rooms video recording / replay
    • Video on demand (VOD)
  • Speakers tools
    • Moderation tools

Virtual event networking and engagement

  • Global Engagement features
    • Gamification
    • Surveys
    • Social wall
  • Live Engagement features
    • Live polls
    • Q&A
  • 1 to 1 Networking features
  • Group Networking features

Virtual event sponsoring and revenue generation

  • Sponsorship features
    • Sponsored overlays during live stream
    • Banners in high traffic areas
    • Ribbons
    • Sponsor profiles
    • Video prior to session
    • Video or slides during breaks
  • Exhibition features
    • Exhibitor profiles
    • Exhibitor hall / booth
    • Attendee to / from exhibitor messages
    • Live demos
  • Lead Management
    • Analytics / reports to demonstrate ROI to sponsors & exhibitors
    • Downloadable material
    • Lead retrieval tools
    • Lead generation from booth visits
    • Lead generation from session visits

Event marketing

  • Website builder - CMS
  • Email sending technology

Online event registration

  • Registration form creation

Event Reporting - BI - ROI

  • Pre-defined reports

Security - Transactions

  • Payment gateways
  • PayPal
  • PCI DSS level 1 certified
  • Localized servers data privacy & policies (based on declaration)
    • (Europe (GDPR compliance))


  • API based integration
  • Integration with marketing automation software
  • Integration with social media
  • Integration with payment Gateway
  • Integration with mobile Apps
  • Integration with other applications

Support and customer services

  • Support
    • Chat
    • Telephone
    • email
    • Support response time SLA
      • (Less than 1h)
    • Support hours of operation
      • (Headquarter hours of operations)


Company infos

Crystal Interactive has delivered event technology solutions since 1990, pioneering text-based touchpad communication systems that allowed audiences to provide real-time feedback. We aim to keep at the forefront of the market, and our current product range includes the most innovative solutions available. We go beyond the provision of an event app or device; we get to the core of your needs and tailor our recommendations to your requirements. We aim to transform and elevate events and we are proud to work with clients in various sectors around the world with our best-in-class technology. We put collaboration at the heart of everything we do. Whatever the meeting type, purpose, location or scale, whenever our clients come together to learn, share ideas, network and collaborate, our technology solutions can help. IML Interactive UK was acquired in 2017, which led Crystal Interactive to become the largest full-service event technology company in the UK.

  • Headquaters : Godalming, UK